Furball Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase through our website (the "Site"). This policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
- Contact details: name, email address, phone number, billing and delivery address
- Order information: products purchased, order history, payment confirmation (we do not store full card numbers)
- Account information: if you create an account, your login details and order preferences
- Communications: any information you provide when contacting customer support, leaving a review, or subscribing to marketing
- Technical information: IP address, browser type, device information, and browsing behaviour on the Site, collected via cookies and similar technologies
- Marketing preferences: whether you have opted in to receive emails or SMS from us
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing, or otherwise interact with the Site. We may also collect information automatically through cookies and analytics tools, and from third parties such as payment processors, delivery couriers, and advertising platforms.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your orders, including shipping and support updates
- Provide customer service and respond to enquiries
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve the Site, our products, and customer experience
- Detect and prevent fraud or misuse of the Site
- Comply with our legal and regulatory obligations
4. COOKIES
We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and support advertising. You can adjust your browser settings to refuse cookies, though this may affect how parts of the Site function.
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
- Payment processors, to securely process transactions
- Delivery and courier partners, to fulfil and deliver your orders
- IT, hosting, and platform service providers (including our e-commerce platform provider)
- Marketing and analytics platforms, where you have consented to marketing communications
- Professional advisers, regulators, or authorities, where required by law
We do not sell your personal information to third parties.
6. OVERSEAS DISCLOSURE
Some of the third-party service providers we use (such as hosting, payment, or analytics providers) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.
7. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including the use of secure payment processing and restricted access to customer data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.
9. YOUR RIGHTS
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to marketing communications at any time
- Request deletion of your personal information, subject to our legal and operational requirements
- Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details below.
10. CHILDREN'S PRIVACY
The Site is not intended for children, and we do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
11. THIRD-PARTY LINKS
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
13. COMPLAINTS
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. CONTACT US
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us through the Contact page on our website.