Please read these Terms and Conditions ("Terms") carefully before using the Furball Australia website (the "Site") or purchasing any products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. ABOUT US
Furball Australia ("we", "us", "our") operates this Site for the sale of pet products to customers in Australia. These Terms apply to all orders placed through the Site.
2. ELIGIBILITY
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order on the Site. By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method provided.
3. PRODUCTS
We make reasonable efforts to display our products, descriptions, and pricing accurately. Colours, sizing, and packaging may vary slightly from images shown due to display settings, manufacturing batches, or supplier changes. We reserve the right to limit quantities, discontinue products, or correct pricing or description errors at any time without prior notice.
4. ORDERS AND PRICING
All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless stated otherwise. Shipping costs are calculated separately at checkout. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order after payment has been taken, you will receive a full refund.
5. PAYMENT
Payment is required in full at the time of order. We accept the payment methods displayed at checkout. By submitting payment details, you confirm you are authorised to use the relevant payment method. We use third-party payment processors and do not store your full payment card details.
6. SHIPPING AND DELIVERY
Shipping timeframes and costs are set out on our Delivery page. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, weather, or other circumstances outside our reasonable control. Risk in the products passes to you upon delivery to the address provided at checkout.
7. RETURNS AND REFUNDS
Our returns process is set out on our Returns page. Nothing in these Terms or our Returns page limits or excludes any rights or remedies you may have under the Australian Consumer Law, including statutory guarantees relating to acceptable quality, fitness for purpose, and matching descriptions, which cannot be excluded.
8. PRODUCT USE AND SAFETY
Our products are intended for general pet use as described on each product listing. Pets vary in size, strength, behaviour, and chewing habits, and we cannot guarantee that any product will withstand all individual pets. You are responsible for selecting appropriate products for your pet and for supervising use, particularly with chew toys, leads, harnesses, and any product your pet may interact with directly. We are not liable for injury, loss, or damage arising from misuse, inappropriate selection, or lack of supervision.
9. INTELLECTUAL PROPERTY
All content on the Site, including text, images, logos, graphics, and design, is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the Site for commercial purposes without our prior written consent.
10. USER CONDUCT
You agree not to use the Site for any unlawful purpose, to interfere with the Site's operation or security, or to submit false, misleading, or fraudulent information, including in product reviews or order details.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Site or our products, except where such liability cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under applicable Australian law that cannot lawfully be excluded.
12. PRIVACY
Our collection and handling of your personal information is set out in our Privacy Policy, which forms part of these Terms.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version posted on the Site at the time of your order will apply to that order. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
14. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
15. CONTACT US
If you have any questions about these Terms, please contact us via our Contact page.